Terms & Conditions

Our aim is for all our guests to have a relaxing stay with us, where memories are created, days are filled with fun and laughter, and evenings are spent gazing at the stars. To make this happen we have compiled these terms and conditions to ensure everyone’s safety and happiness.

Please read them carefully as by booking with us you are agreeing to the terms and conditions. If you have any questions or require further assistance, please do not hesitate to get in contact via email or the booking form on our website.

Valley View Glamping reserve the right to change their website, including prices and terms and conditions, without notice. We also reserve the right to refuse entry to the site, cancel bookings, or instruct people to leave the site for any reason (for example due to weather conditions, poor site conditions, unacceptable behaviour or for breaking the rules.)

Use of our website signifies your agreement to our Privacy Policy and Terms and Conditions.

Privacy

The booking process asks for your address details and phone number; these are required by the Local Authority so we can prove you are not residents at the glamp site. It also lets us contact you should the internet stop working and we need to contact you whilst you are travelling to site. Your financial details are never stored or viewed by us. Your personal details may be kept by us for future mailing and news. If you wish to opt out of this, please let us know. We will not pass on or sell your details to any third parties.

Booking

To secure your booking we require a 50% non-refundable deposit. The remaining balance is then due 30 days prior to arrival. If the booking is less than 4 weeks away, then payment is required in full. A confirmation email will be sent once we have received your payment.

The person booking the stay with us is responsible for ensuring all party members have been given the correct information. For example, these Terms and Conditions, our privacy policy and guiding them to the information folder in each dome. We ask this to ensure everyone’s safety, to protect the site and its facilities and to be fully aware of our farming practices and livestock. We are a working farm. We do not accept bookings from unaccompanied under 18s.

We have a minimum stay of 2 nights policy. If any members of your party are only staying for the 1 evening, then our minimum 2 nights stay rule still applies.

Payment

All bookings and payments are done through an online booking system called bedful.com.

Security Deposit

A refundable security deposit of £75 is required with each booking to safeguard against potential damages. We accept accidents happen, however if there is significant damage, added cleaning due to the dome being left in an unacceptable state or anti-social behaviour then additional charges will be acquired. Should you break or damage something please just let us know during your stay. If the accommodation is left satisfactory your deposit will be refunded 48 hours after check out.

Changes to bookings made by YOU

We kindly request you let us know as soon as possible. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes.

Where changes are possible there will be an administration fee of £25.00. Changes must be made in writing by the person who made the booking and sent via email.

You cannot change a booking within 30 days of your check in date.

Cancellation

If you wish to cancel a confirmed booking it must be done so in writing and sent via email, by the person who made the booking. Your booking will be cancelled with effect from the day we receive your email. For cancellations made more than 30 days prior to arrival then any sum paid above the deposit amount will be refunded. The deposit amount is not refundable. It can be held over to another date, subject to availability later in the year or the following year. If this option is taken there will be a £25.00 handling charge.

If you roll over to another date for which a higher sum is charged, you will need to pay the difference.

If cancellation is made within 30 weeks of the arrival date 100% of the total sum will not be refunded (as generally we cannot re let the unit in that time) and your stay cannot be rolled over to a later date. However, if we do manage to re let it in this time we will refund appropriately.

Our rights to change or cancel your stay

We do not expect to have to make changes to your booking, however sometimes problems happen, and bookings must be changed or cancelled. Valley View Glamping will only alter or cancel your booking: if necessary to complete essential remedial or refurbishment works; or for other reasons beyond our control such as (but not limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks, extreme weather or such similar events. In the event we must change or withdraw a booking we will do our upmost to find you an alternative date or dates. If we are unable to find you a suitable replacement date or you do not accept our substitute your booking will be cancelled, and we will refund the amount you have paid.

We strongly recommend guests take out full holiday insurance to cover cancellations, public liability, personal belongings, loss etc.

Valley View Glamping may also terminate your booking at any time in writing to you if:

1. You do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due. 2. You do not, within a reasonable time of us asking for it, provide us with the information that is necessary to provide the glamping package such as guest numbers.

If we withdraw the reservation under points 1 and 2 then you may be subject to a cancellation charge in accordance with our cancellation policy above.

Arrival and Departure Times

Check in is between 4.00pm -7pm. If you are likely to be later than 7pm please let us know. Guests are required to vacate their accommodation by 10.00am on day of departure. Early check-in and late check -out are subject to availability. Please enquire when making a booking.

Parking

Valley View Glamping permit one parking space per dome. Additional parking is available by prior consent.

Quiet Glamping

We want our visitors to have fun and enjoy themselves, however we enforce a strict rule of a quiet site between 10pm and 7am and ask visitors to respect others around them by keeping their voices low, no music between these times and movement to a minimum. Vehicle movement is prohibited between 11pm and 7am. This rule also ensures our livestock are not disturbed or upset.

Group Bookings

If you are planning an all-night party, we are not the site for you.

It is important that the whole group is made aware of the following Terms and Conditions. The person making the booking is accountable for ensuring the terms and conditions are stuck to.

PLEASE BE ADVISED IF THE GROUP FAIL TO UPHOLD ANY OF THESE TERMS AND CONDITIONS, YOU WILL BE ASKED TO LEAVE WITHOUT ANY REFUNDS AND YOU WILL LOSE YOUR DEPOSIT. We have created a beautiful and peaceful retreat in stunning surroundings. Please respect this.

The group co-ordinater is responsible for gathering the deposits and final balances which are required to secure the booking. If guest numbers drop within one month of arrival, no refund will be given.

Only those guests booked are permitted to stay on site.

Day visitors are permitted between 9:00am and 7:00pm.

Low background music is permitted until 10pm.

Noise levels must be kept to a minimum after 10pm. If there are any complaints about your behaviour you will be given TWO warnings. If you continue to be disruptive then you will be asked to leave the site immediately and you will lose your deposit. No refund will be given.

If any property is damaged during your stay then please inform the owners as soon as possible. Serious damage to property will result in the group being charged the full amount for a replacement.

Fireworks, Sparklers and Chinese lanterns are strictly forbidden due to the risk to our livestock and surrounding wildlife.

External activity suppliers are not permitted.

Our Farm

We are a working farm. Please be alert to farm machinery during your stay. Please take extra care around our livestock. Please adhere to the safety signs around the glampsite and farm. You must not enter the farmyard. Visitor access is not allowed. Access across our land is forbidden other than following the access track back to the drive. Please ensure all gates are closed SECURELY behind you. We have a strict 10mph speed limit on the drive and access track across the field. Children must be supervised at all times. Children must not be allowed to wonder around the fields. Please do not feed our animals. When on site guests must stay within the perimeter of the site, please.

Visitors and guests who ignore these rules will be given ONE warning. If they continue to disregard the rules the owners reserve the right to ask them to leave the premises immediately. There will be no refund.

Code of Conduct

Guests and visitors agree to be respectful occupants and to take good care of the domes and facilities during their stay. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.

Should any amenties, equipment, or checklists be damaged deliberately as a result of inappropriate usage or behaviour, or as a direct result of failing to respond to instructions from us you will be held responsible for the cost of repair or replacement of that item. We cannot accept responsibility for any loss, damage or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside the control of the business.

By booking and coming to Valley View Glamping you agree to be responsible for your children and any children you oversee as well as your own welfare. You also agree to take all reasonable precautions against personal injury, injury to others and damage to the farm, site, facilities and the dome (you can request to see our risk assessment for details). We are not responsible for any damage or loss to your possessions that you bring to the site. You use the facilities and amenities at the site and wider area at your own risk.

This is strictly a no smoking/vaping site.

We do not allow smoking or vaping anywhere within the site or our farm. The dome walls are fabric and any cost for replacing fabric items damaged by cigarette or vape smoke will be charged. Cigarette butts not put out properly can cause fires during the hot summer months putting our livestock, crops and machinery at risk as well as other guests and their possessions.

We do not permit the use of candles inside or outside the dome. Disposable barbeques are not allowed as a barbeque will be provided. BBQ must be always kept on your personal decking area. We reserve the right to restrict or temporarily remove the use of barbeques during exceptionally hot periods to reduce the risk of fire. Valley View Glamping accepts no responsibility for any loss or injury arising from being on the site or wider area. By booking, acknowledging these Terms and Conditions, you are aware of the risks, hazards, and dangers of personal injury in entering the site and area around it.

Fireworks, Sparklers and Chinese lanterns are strictly forbidden due to the risk to our livestock and surrounding wildlife.

Dogs are not permitted on site.

Camping in the UK can mean extraordinary changes in weather in a short period of time. Glamping is still camping, and you are responsible for your own well-being and comfort, with regards to appropriate clothing and footwear etc. In extreme weather conditions such as exceptional cold and snow, when forecasted we do our best to warn guests and give them the option to move dates (subject to availability) without being subject to the cancellation policy administration handling charge, or loss of any monies. However, the domes are heated and fully insulated, and the weather would only prevent you from coming if the access to the site was compromised. (e.g. flooding or snow drifts)

If you have any questions about your stay or require more information prior to arrival than that published on the website please do not hesitate to contact us by telephone on 07929 140 144 (9am-6pm) or send us an e-mail using the contact form.

Customer Complaints

In the first instance of a complaint, please contact us so we can resolve your problem.

Please address any correspondence regarding complaints to;

Georgina Mosley

Valley View Glamping

Burley Fields Farm

Bent Lane

Darley Dale

Matlock

DE4 2HN

And email it to us at info@valleyviewglamping.co.uk

Please be aware, complaints received after 7days from the end of your holiday cannot be reliably investigated.

Disclaimer

Our website www.valleyviewglamping.co.uk

The information contained in our website is for general information purposes only. The data is provided by us and whilst we make every effort to keep the material up-to-date and correct, we make no guarantees of any kind, communicated or implied, about the accuracy, reliability, appropriateness or availability with respect to the website or the information, products, services, or associated graphics contained on the website for any purpose. Any trust you place on such information is therefore firmly at your own risk.

On no occasion will we be accountable for any loss or damage including without limitation, unintended or significant loss or damage, or any loss or damage that emerges from loss of data or income out of or in connection with the use of our website.

Through our website you can link to other websites which are not under our management. We have no influence over the classification, subject and availability of those sites. The inclusion of such networks does not automatically infer a recommendation or support the views conveyed within them.

Whilst every effort is made to keep the website active and running efficiently, Valley View Glamping takes no responsibility for and will not be liable for the website being temporarily